Terms and Conditions
General terms and conditions of business
scope
The following terms and conditions apply to all orders placed via our online shop.
contractual partners, conclusion of contract
The purchase contract is concluded with Best Ecommerce Ltd.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking on the order button. Immediately after submitting the order, you will receive another confirmation by email.
contract language, contract text storage
The language available for concluding the contract is German.
We save the contract text and send you the order data and our general terms and conditions by email. For security reasons, the contract text is no longer accessible via the Internet.
delivery conditions
In addition to the stated product prices, shipping costs are also added. You can find out more about the shipping costs in the offers.
We only deliver by post. Unfortunately, it is not possible to collect the goods yourself.
pay
In our shop you can generally use the following payment methods:
credit card
When you place your order, you also send us your credit card details. Once you have been identified as the legitimate cardholder, we will ask your credit card company to initiate the payment transaction immediately after the order. The payment transaction is carried out automatically by the credit card company and your card is charged.
PayPal
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.
Immediately
After placing your order, you will be redirected to the website of the online provider Sofort GmbH. In order to pay the invoice amount via Sofort, you must have an online banking account with PIN/TAN procedure that is activated for participation in Sofort, identify yourself accordingly and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction will then be carried out by Sofort immediately and your account will be debited.
Amazon Pay
During the ordering process, you will be redirected to the website of the online provider Amazon before completing the order process in our online shop. In order to complete the order process and pay the invoice amount via Amazon, you must be registered there or register first and authenticate yourself with your access data. There you can select the delivery address and payment method stored by Amazon, confirm the use of your data by Amazon and the payment instruction to us. You will then be redirected back to our online shop where you can complete the order process. Immediately after the order, we ask Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive further information during the order process.
Purchase on account and financing via Klarna
In cooperation with Klarna AB (www.klarna.de) , Sveavägen 46, Stockholm, Sweden, we offer you purchase on account and installment purchase as payment options. Please note that Klarna invoice and Klarna installment purchase are only available to consumers and that payment must be made to Klarna in each case.
Klarna installment purchase
With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least €6.95). Further information on Klarna installment purchase, including the general terms and conditions and the European standard information for consumer credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
Klarna invoice
When you purchase on account with Klarna, you always receive the goods first and you always have a payment period of 14 days. The complete terms and conditions for purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .
retention of title
The goods remain our property until full payment has been made.
transport damage
If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and contact us immediately. Failure to complain or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the freight carrier or transport insurance.
warranty and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects applies. The limitation period for claims for defects for used items is one year from delivery of the goods. The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents.
- in case of injury to life, body or health,
- in the event of intentional or grossly negligent breach of duty or malice,
- in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
- within the framework of a guarantee promise, if agreed or
- insofar as the scope of application of the Product Liability Act is open. Information on any additional guarantees that may apply and their exact conditions can be found on the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections on working days by email at shop@holtazfallen.de
Liability
We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents.
- in case of injury to life, body or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- insofar as the scope of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. In all other respects, claims for damages are excluded.
code of conduct
We have subjected ourselves to the following codes of conduct: Trusted Shops Quality Criteria http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
cancellation policy
Consumers have a 30-day right of withdrawal.
right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The cancellation period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must inform us ( Best Ecommerce Ltd , Ground Floor, 71 Lower Baggot Street, Dublin, D02 P593, Ireland, shop@holtazfallen.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of return shipping costs and additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within 21 days from the day on which we received the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract.
- wooden traps
- c/o Eurohermes
- Rauschwalder Str 41.
- 02826 Görlitz
The deadline is met if you send the goods before the expiry of the 14-day period. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Unfortunately, letters and notes containing information other than the customer's name and the return order number cannot be processed. Customer service is available to help you make any changes.
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- Best Ecommerce Ltd, Ground Floor, 71 Lower Baggot Street, Dublin, D02 P593, Ireland, shop@holtazfallen.de
- – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- – Ordered on (*)/received on (*)
- – Name of the consumer(s)
- – Address of the consumer(s)
- – Signature of the consumer(s) (only if notification is on paper)
- - Date
(*) Delete as appropriate.
Guidelines for Customer Product Reviews
When writing a product review, please follow the guidelines below: Focus only on the product you are reviewing and/or your actual experience using that product.
The review should not address customer service, shipping or the purchasing process. If you have any questions/comments regarding these topics, please contact customer service directly.
Be specific about what you liked or disliked about the product.
Remember that the purpose of a product review is to provide information to other customers who are considering purchasing the product.
Please note that all submitted product reviews are subject to the terms and conditions set out in our Terms and Conditions.
We reserve the right not to publish a product review if it contains any of the following:
- - Any information not related to the actual product.
- - Obscenity, defamatory language, or other language inappropriate for a public forum.
- - Pricing, advertising, "spammy" content or references to other products, offers, websites or competitors.
- - Email addresses, phone numbers, website links, physical addresses or other forms of contact information.
- - Critical or malicious comments about other product reviews published on the website or their authors.
- - Any images showing improper use of the product.
Product reviews will not be published if the reviewer has no experience with the product. The product reviews must comply with all internal guidelines and be written in German.
As mentioned above, you should not submit your feedback about product selection, pricing, ordering, delivery or other customer service issues through our product review system. Our customer service representatives will not see them if you submit them through the product review system. Please contact customer service directly instead: shop@holtazfallen.de
Thank you for taking the time to share your feedback with us.
discount voucher for subscribing to the newsletter
Conditions for redeeming discount vouchers for newsletter subscriptions:
The discount code can be used once and is valid for one month after subscribing to the newsletter. It cannot be combined with other promotions or discount codes. It cannot be exchanged for cash.
Special Notes
If you finance this contract with a loan and later revoke it, you are no longer bound to the loan agreement, provided that both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation to finance the contract. If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.